Booking policy:

• If you are running late for an appointment by more than 15 minutes, it is at the therapist’s discretion to cancel the session, and you will be charged 100% of the service fee.

Rescheduling & Cancellation Policy:

We recognise that life is complex. Work, study and family commitments can get in the way of the best-laid plans; we are committed to working with you and scheduling our time mindfully. We’d like to ask you to do the same: try to keep your schedule manageable, allow enough time to meet with us, and give yourself some time after a session so you do not feel rushed. We encourage you to be gentle with yourself after a session as this is an active part of your self-care.

If you need to reschedule, please contact your therapist (earlier rather than later). Mulla Mulla Therapy is a small practice with limited sessions available each week, and if you are unavailable, we would like to fill the time slot with someone else.

• Three days before the scheduled appointment - NDIS client is charged 100% of the scheduled service fee per the price guide.

• 48 hours before the scheduled appointment - 50% of the scheduled service fee

• 24 hours or less before the scheduled appointment - 100% of the scheduled service fee